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We'll come back within a couple of working days. If we can help, we'll say so. If we can't, we'll say that too — and where useful, point you somewhere that can.
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A short brief is fine.
Don't worry about polish — a few lines on what you're trying to do, plus where it's stuck, gets us most of the way to a useful first reply.
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One of us will read it properly and come back to you within a couple of working days. If it's urgent, you can also email us directly at sales@solidcodesolutions.co.uk.